Zuur Points & Prizes Terms

Last updated: October 26, 2026

The Zuur Points & Prizes program ("Program") lets Zuur players earn points by playing and by earning achievements ("jars"), and claim prizes with those points. The Program is run by Zuur LLC ("Zuur," "we," "us," or "our") and is part of the Zuur Terms of Use. If these terms and the Terms of Use conflict, these terms control for the Program. By earning points, viewing prizes, or claiming a prize you agree to these terms.

1. What points are

• Points are a promotional feature of the app. They are not money, property, a gift card, or a stored-value product. They have no cash value, cannot be bought, sold, exchanged, transferred, combined between accounts, inherited, or redeemed for cash, and are not owed to you. Points are only ever redeemable for prizes we offer, on the terms here.
• You earn points for qualifying play and for achievements, under the rules shown in the app (for example, points for a session of 30 minutes or more on court, up to a daily limit, and points for each jar). Presence on court is decided by our systems; our records of your sessions, jars, and points are final, except where we correct an error.
• We may correct points that were credited by mistake, by a technical error, or in breach of these terms, including after a prize was claimed.
• Points and achievements are displayed as numbers for fun and motivation. The numbers shown (for example, "1,500 points") are a display of the Program's internal units and may be presented differently over time without changing what you have earned.

2. Who can take part

• Anyone with a Zuur account in good standing can earn points.
• To claim a prize you must be 18 or older, or be at least 13 and have a parent or legal guardian's permission to claim it and to give us a shipping address, and you must live in the United States (the 50 states and the District of Columbia). Users under 13 are not permitted to use the app or the Program.
• Zuur employees, contractors, and members of their households may use points for testing and display but may not claim prizes for shipment unless we say otherwise.
• One account per person. Points earned on duplicate or shared accounts are void.

3. Prizes and claims

• The prizes, their point prices, and their availability are shown in the app and may change at any time. Images are illustrations; the item you receive may differ in color, design, brand, or model. Prizes are offered while supplies last.
• A claim deducts the prize's points from your balance when you submit it. Every claim is reviewed. We may approve or decline any claim in our sole discretion, including where we suspect fraud, location spoofing, multiple accounts, automated or unusual activity, or any breach of these terms or the Terms of Use. If we decline a claim, the points it deducted are returned to your balance, unless the claim was declined for a breach of these terms, in which case we may void those points and any others involved.
• We may limit how many of any prize one person, household, or address can claim (for example, one of each prize per calendar year), and may decline claims beyond that limit.
• If a prize becomes unavailable, we may substitute an item of comparable value chosen by us, or return the points. We are not required to offer cash or any other alternative.
• We ship to the address you give us. You are responsible for its accuracy. Delivery times are estimates and are not guaranteed. Once a prize is handed to the carrier, we are not responsible for loss, theft, delay, or damage in transit, though we may choose to help. A prize that is undeliverable or returned because of an incorrect address, or that is not collected, is forfeited and its points are not returned.
• Prizes are provided "as is." Any manufacturer warranty is the manufacturer's alone; we make no warranty about any prize beyond what the law requires.

4. Points that end

• We may expire your points if your account has no qualifying session on court for 12 consecutive months. We will try to remind you in the app before your points expire.
• Your points and any claim not yet shipped are forfeited if you delete your account, or if we suspend or terminate your account for a breach of these terms or the Terms of Use.

5. Changing or ending the Program

• We may change these terms or any part of the Program — including how points are earned, how many points prizes cost, which prizes are offered, and daily or other limits — or suspend or end the Program, at any time.
• How we tell you: we post the updated terms on this page with a new "Last updated" date. For a change that reduces the value of points you already hold (for example, raising a prize's price or ending the Program), we will also give you notice in the app at least 14 days before it takes effect, so you can claim a prize you can afford under the old terms. Other changes take effect when posted. If you keep using the app or the Program after a change takes effect, you accept it.
• If we end the Program, points not redeemed by the end date expire and have no value.

6. No purchase, no chance

Points and prizes come only from your activity in the app. No purchase or payment of any kind is necessary or accepted to earn points or claim a prize, and no prize is awarded by chance. The Program is not a sweepstakes, contest, lottery, or game of chance. Void where prohibited or restricted by law.

7. Taxes

You are responsible for any taxes on prizes you receive. If the retail value of prizes you receive from us reaches the federal reporting threshold in a calendar year (currently $2,000, adjusted for inflation from 2027), we may require tax information (for example, a Form W-9) before shipping further prizes, and will report as the law requires.

8. Limits on our responsibility

To the fullest extent permitted by law, we are not liable for any loss of points, prizes, or access arising from technical errors, outages, location inaccuracy, or the actions of carriers or other third parties, and our total liability to you for anything relating to the Program will not exceed the retail value of the prize at issue or, if none, $50. Nothing in these terms limits liability that cannot be limited by law. The Disclaimers, Limitation of Liability, and Governing Law sections of the Terms of Use also apply to the Program.

9. Disputes

Before starting any formal dispute about the Program, you agree to contact us at legal@zuur.app and give us 30 days to resolve it. Any claim about the Program must be brought individually, not as a plaintiff or class member in any class, collective, or representative action, to the extent permitted by law. Claims are governed by the laws of the State of New York, as set out in the Terms of Use.

10. Not sponsored by others

The Program is offered by Zuur alone. Apple Inc. and Google LLC are not sponsors of, and are not involved in, the Program in any way. Any brand shown on or resembling a prize is not a sponsor of the Program unless we say so.

11. Contact

Questions about the Program? Contact us at legal@zuur.app.