Last updated: November 12, 2026. This version takes effect on November 26, 2026.
What changed in this version: where court information comes from; weather and lightning information is not a safety service; coaches; links and services run by other companies; posts and profiles shared as links; and how we tell you about changes.
These Terms of Use ("Terms") govern your use of the Zuur mobile application ("App"), operated by Zuur LLC ("Zuur," "we," "us," or "our"). By using the App you agree to these Terms.
You must be at least 13 years old to use the App, and old enough to agree to these Terms under the law where you live. By using the App you represent that you meet this requirement.
You agree not to:
The App uses your precise GPS location to detect court presence. You consent to this use when you grant location permissions. Deliberately spoofing your location to falsely appear at a court is a violation of these Terms.
Zuur has zero tolerance for objectionable content or abusive behavior. You may block other users and report content that violates these Terms; a block also notifies our team. We review every report within 24 hours, remove content that violates these Terms, and eject users who post it. Abuse of the block/report feature to harass other users is itself a violation of these Terms.
The App, including its design, code, and branding, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of the App without our written permission.
The App is provided "as is" without warranties of any kind. We do not warrant that the App will be error-free or uninterrupted. Court information (locations, hours, availability, photos and whether a court is open) comes from players, public map data, the venues' own listings and our own research, and may not be accurate, and who appears at a court depends on players' phones and settings, so it may be incomplete or out of date. Weather, wind, rain and lightning information in the App comes from other companies' forecasts and is for convenience only; it is not a safety warning service, and you decide for yourself whether it is safe to play. Answers from Dill, the in-app assistant, are generated by AI and may be wrong; check anything important before you rely on it. Dill may also post in chats and court feeds on his own (for example a note about the weather, or a reaction); those are automated too.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the App. Our total liability to you will not exceed the greater of the amount you have paid us in the 12 months before the claim or $100. Some places do not allow these limits; where they don't, they apply only as far as the law allows, and nothing in these Terms limits liability that cannot be limited by law.
We may suspend or terminate your account at any time for violations of these Terms. You may delete your account at any time from Settings.
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
We may update these Terms from time to time. We will notify you of material changes through the App or by email before they take effect. If you do not agree to a change, stop using the App; you may delete your account at any time. Continued use after a change takes effect constitutes acceptance.
Points you earn in the App and prizes you claim with them are governed by the Zuur Points & Prizes Terms, which form part of these Terms. Points have no cash value. Invite rewards are governed by the Referral Terms, which also form part of these Terms.
Zuur helps players find courts, games and each other. We do not run, supervise or insure any game, court or meetup, and we do not check who other players are. Games on the Calendar are organized by players, not by Zuur. Pickleball is a physical activity with a risk of injury; you take part at your own risk and are responsible for your own health, safety and belongings. Use good judgment when meeting people you know only from the App, and report anyone who makes you feel unsafe. To the fullest extent the law allows, you release Zuur from claims arising from games, courts, meetups or the conduct of other players, on or off the App.
If someone brings a claim against Zuur because of content you posted, your breach of these Terms, or your violation of the law or of someone else's rights, you agree to cover our reasonable costs of that claim, including legal fees, to the extent the law allows.
If you believe content in the App infringes your copyright, email legal@zuur.app with: your contact details, the work you own, where the content is in the App, a statement that you believe in good faith the use is not authorized, and a statement, under penalty of perjury, that your notice is accurate and that you own the copyright or may act for its owner, with your signature. We remove content that infringes and close the accounts of repeat infringers.
If you downloaded the App from Apple's App Store: these Terms are between you and Zuur, not Apple, and Zuur, not Apple, is responsible for the App, its support and maintenance, and any claims about it (including product, legal-compliance and intellectual-property claims). If the App fails to meet a warranty that applies, you may tell Apple and Apple will refund the price you paid, if any; Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm you are not in a country under a U.S. embargo and are not on a U.S. list of restricted parties.
These Terms, together with the Privacy Policy and the program terms they refer to, are the whole agreement between you and Zuur about the App. If any part is found unenforceable, the rest stays in effect. Our not enforcing a provision is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours as part of a merger, acquisition or sale of assets.
Players who coach can apply for a Coach tag. We look at an application before the tag is shown, but we do not employ, supervise, certify, insure or guarantee any coach, and we do not run background checks. Lessons, prices, payment, cancellations and what happens in a lesson are between you and the coach; Zuur is not a party to them. If you coach, you are responsible for the accuracy of what you tell us and for your own lessons, insurance and taxes.
The App links to and shows things run by other companies, such as court booking sites, video calls for a Live Q&A, maps, weather, GIFs, and videos and links that players share. We do not control those services and are not responsible for them; their own terms and privacy policies apply when you use them. A booking you make on a venue's or another company's site is between you and them.
Questions about these Terms? Contact us at legal@zuur.app.