Support

Zuur — real-time pickleball court community

Need help, want to report a problem, or have a question about your account? Email support@zuur.app and we'll get back to you.

Report content or a user

Every post and message in Zuur can be reported from inside the app: tap and hold the content, then choose Report. You can also block a user from their profile, which immediately hides their content from you and yours from them. Reported content is reviewed and removed if it violates our Terms of Use.

To report something urgently, email support@zuur.app with the account name and a screenshot.

Delete your account

In the app, go to Settings → Danger Zone → Delete Account. This permanently removes your account and associated data. If you can no longer sign in, email support@zuur.app from the address on the account.

Location and presence

Zuur uses background location to detect when you arrive at or leave a court. If presence isn't working, check that location permission is set to Always Allow in iOS Settings → Privacy & Security → Location Services → Zuur. Revoking the permission disables presence features but leaves the rest of the app working.

Notifications

Manage push notifications in Settings → Notifications inside the app, or turn them off entirely in iOS Settings → Notifications → Zuur.

Privacy and terms

Read our Privacy Policy and Terms of Use. For privacy or legal questions, email legal@zuur.app.